How to Bid & Buy on JustBeads.com
|Generally, a Seller will list an item for auction and bidders, like yourself, browse our listings, find an item of interest, and place bids on it. The following tutorial is intended to give you a general overview of how to Bid and Buy items that are listed here at JustBeads. It includes general information about the different auction formats that you will find here, as well as some helpful hints that will help you through the entire process.....From Bidding on that special bead.....to monitoring the auction and ultimately what to do if you WIN.
We hope that your visit with us will be an enjoyable one! If you have any questions about our site, please feel free to ask us for assistance. You can contact us at CustomerService@JustBeads.com. We pride ourselves in the level of customer service we provide to our members and assure you that a "real" person will respond in a timely and professional manner.
Browsing our Listings
| There are two ways to shop for items on JustBeads.com:
Browsing and Searching. |
Browsing - Our home page contains a list of item categories
along the left hand side. To see the items contained within a category,
click on the category name. This will bring up a list of items within
that category. If a category has subcategories, the parent category
will contain the items listed both in itself and in its subcategories.
Once you click on a category, you will see three (3) tabs at the top
of the page:
Each category has two sections, "Featured Items in ..." and "Items
in ...". The Featured section is located at the top of the page. When
browsing, don't miss the "Items in..." section as it is located below
the Featured section. Each page contains a set number of items. If there
are more items than fit on a single page, the items will be split across
multiple pages. You can navigate to another page of items by clicking
on "Prev", "Next", or a page number contained in square brackets ().
- "All Items" - This
is our default view and includes all current items listed in the category
INCLUDING items that have been previously listed by their
respective sellers and did not sell the 1st time around. There
are some wonderful treasures here that we are sure you won't want
- "New Items" - If you
prefer to view current listings EXCLUDING items that
have been previously listed by their sellers, just click on this tab
- "Buy Now"
- If you would rather buy an item instantly without waiting for the
listing to end, just click on this tab!
Just above the Featured section, you will see links that say Current,
New Today, Ending Today, Completed, and Going, Going, Gone. If you click
on one of these, you will see only the items in that category that match
the criteria selected. For example, New Today will display only the
items in that category that were posted by sellers on the current calendar
day. Going, Going, Gone will display only the items that are to end
in the next five hours.
To see the details of an item you are interested in, click on the item
title. This will display the item listing which contains more information
about the item. You can place a bid from the item listing page.
At the very top of each page of item listings, you will see links labeled
Current, New Today, Ending Today, Going, Going, Gone, and Completed.
These links work just like the ones located just above the Featured
section except they will display items in all categories, not just the
category you are browsing. The Search link in this row will take you
to our Advanced Search.
- Searching - You can search for an item you are interested in by using
the Search facility located near the top of the home page or the item category pages. You
can access our Advanced Search page by clicking on the Search link located at the very top
of each page. We have detailed information on how to use our search effectively on our Search Tips page.
When the seller posts an auction
listing, she can set a Starting Bid and/or a Reserve Price.
Reserve Prices and Starting Bids
A Starting Bid is the least amount you can bid for an auction. As the name implies, it
is where bidding starts. You cannot place a bid lower than the Starting Bid. If an auction
has a Starting Bid and no Reserve Price, the high bidder on the item will win the item at
auction close. Every auction has a Starting Bid, even if the Starting Bid is $.01.
A Reserve Price is the least amount you can win the item for. The Reserve Price is kept
secret from the bidders. You can place a bid that is lower than the Reserve Price, but the
item will not be sold unless bidding meets or exceeds the seller's Reserve. You can
identify Reserve Price auctions by the red (R) in the item title and by the words 'Reserve
Met' or 'Reserve Not Met' next to the Current Bid in the item listing.
Buy It Now is an exciting listing option that gives buyers the
option to buy an item instantly without waiting for the listing to end. If you
see a Buy It Now item, you'll need to act quickly! Buy It Now will only be
available before the first bid (or the first bid high enough to meet or beat
the seller's reserve in Reserve Price auctions) is placed on the item. As soon
as a bid is placed, the Buy It Now price will no longer be available and the
item will sell through the normal process.|
Dutch auctions are special type of auction designed to handle
the case where a seller has a number of identical items to sell. The seller
should specify the minimum price (starting bid) and the exact number of items
that are available at that price. The bidders bid at or above that minimum
price for the number of items that they are interested in buying. At the end
of the auction, the highest bidders earn the right to purchase those items at
the LOWEST successful bid.
Here is an example: say there are five blue lampwork beads being
sold at $15.00 and seven bidders bid for one blue lampwork bead each, at $15.00.
In this case, only the first five people will be the bidders who get their
product successfully. Since the bid amounts are the same, the earlier bids will
win the auction.
Now, let's say that one of those people bids $20.00 for one blue lampwork
bead. Since her bid is higher than all the others, she will certainly be one of
the bidders to win the auction.
If bidders continue to bid higher than the starting price enough times, then
the final bidding price will increase as well. In another instance, if less
than five people bid in our example "blue lampwork bead" auction, only that
number of beads will be sold at the opening price of $15.00. For the selling
price to increase past the opening price specified by the seller there must be
a higher or equal level of demand than the supply indicated.
In a case where a bidder bids for multiple quantities, the bidder who bid
the lowest will not always get the merchandise that he/she bid on. If the
bidder who made the lowest bid requested a quantity of four beads, he/she may
not even be entitled to one bead. For instance, if 2 other higher bidders
each bought two beads, there would only be 1 bead left. In this case, the
original bidder would only be entitled to one bead, even though she originally
bid for four. The way around this problem is to ensure that you are not the
lowest successful bidder. Note: A bid's value in the auction is determined by
the total number of items bid on, multiplied by the bid price.
Our auction has a feature called ProxyBid. When you place a bid,
you are entering the maximum amount you are willing to pay for an item.
bids the least it can to win. When you are outbid, ProxyBid will raise its bid. It will
never bid more than your maximum. ProxyBid is always enabled except on Dutch auctions. If
you place a bid and the bid posted is less than what you thought you bid, it is due to our
ProxyBid system. See our Help Center for more detailed
information on ProxyBid.|
You must be a registered user to place a bid. Click here to Register with JustBeads.com.
When you have found an item that you are interested in you can place a bid on the item.
You place your bid from the item listing page. The bid form is located below the item
information, pictures, and description. You can scroll down to get to this form, or click
on the picture of the bid card located along the left side of the page.
You should check the seller's Feedback Profile before placing a bid to see
what others have said about her. Next to every JustBeads member's User Name,
there is a Feedback Rating number in parentheses ( ). For example: Beadcrazy
(125) means that this member's User Name is Beadcrazy and she/he has
completed at least 125 transactions with other JustBeads members.
If you CLICK on the feedback rating, you can see the comments that were left
about the user.
You should review the terms and conditions posted in the item listing carefully. For
example, if the terms state cashier's check or money order, do not assume that the seller
will accept a personal check. If shipping charges have not been specified, do not assume
that they will be a certain amount. If you have questions about any of the terms, please
contact the seller by clicking on the "Ask seller a question" link.
You should also review the item listing itself carefully. Most problems reported by
users are caused when the buyer has failed to do her homework or has assumed the item to
be something that it is not. If the item condition is not specified, do not assume it is
in good condition. Ask the seller! If you do not know what the item is, do not bid
until you find out.
Before you place a bid, it is extremely important that you make sure that you want the
item. If you have any questions, you must contact the seller and ask her before
placing your bid. You can contact the seller by clicking on the "Ask seller a question"
link. If you place a bid and win the item, you will be expected to complete the
transaction with the seller.
Right after you place a bid on an item we show you the status of your bid. If you place
a bid that does not meet the seller's Reserve Price, we will tell you that. If you are
outbid by another bidder using ProxyBid, we will tell you. If you are outbid for any
reason, you are no longer obligated to buy the item. You are then free to bid again or
pursue another item.
When you place a bid, we send you an email confirming your bid. If another user outbids
you, we send you an email message telling you that you have been outbid. However, Internet
mail is not guaranteed delivery; just because we sent the message does not guarantee that
you received it. You should check on your auctions using the My Auctions page as explained in the Monitoring your
auctions section to keep track of your auctions.
Our auction site
automatically keeps track of items you have bid on, listed for sale, sold, and won. You
can access your My Auctions page by clicking on the
link located at the the top of any page. The My Auctions
page contains tabs that you can click on to see the various views of your items. You can
select a time frame to further specify the items that you wish to see. For example, to see
all items that you won in the last two weeks, you click on the "Items I Won" tab, then
select "Ended in Last Two Weeks" from the "What auctions would you like to see?" drop-down
menu and click the "Go" button.
There is a special tab called "Watch List" on your My
Auctions page. All items in this list are managed by you. You can add items to this
list and remove items from the list. To add an item, click on "Add this item to your
Auction Watch List" located in any item listing. That item will be placed on your Watch
List. To remove an item navigate to the My Auctions
page, select the "remove" checkbox(es) of the item(s) you wish to remove, and click the
"Remove Selected Items" button.
If you win an auction, we will send you an email at the end
of the auction that contains the seller's user name and email address along with your
winning bid amount. If you think you won an auction and did not get your notification, you
may have changed email addresses without telling us or we may be unable to send you your
notification due to technical problems with your ISP. Always check the "Items I Won"
section of your My Auctions page to see if you have
won an auction. If you have won an auction and did not get your notification, please
request help by navigating to our Help Center.
I Won... What do I do Now?
From the time the auction closes you have a maximum of five (5) days to contact the
seller at the email address located in the notification we sent you. The seller must
contact you as well within the same five days. If you do not receive a response from the
seller within the five days, please check the "What if I have problems with a seller?"
section of this tutorial.
The seller will send you instructions on making payment and will request your address
for shipping. Typically you will be required to prepay using PayPal, although some
sellers will take credit cards, money orders, personal checks, COD, etc.
Make sure that you follow the seller's payment instructions carefully.
When sending payment, always include your name, address, phone number, the item number
of the auction you won, the name of our site (JustBeads.com), and your email
address. We cannot tell you how many times we hear of problems because the buyer sent a
check and included no other information!
If you cannot get
in touch with the seller within the five-day window, you do not receive your
item in a timely fashion, or you are having some other problem with the
seller, please notify us and we will be happy to intercede on your behalf.
What if I have a problem with a Seller?
At the completion of your transaction, you should
post feedback on the seller. Feedback lets other users know how the seller handled her
transaction with you. To submit feedback:
When posting feedback, please be honest and unemotional about the transaction.
- Click on "For Buyers" at the top of any of our pages and then on "After The Auction" / "Submit Feedback"
- Click on "My Auctions" at the top of any of our pages and then on the "FeedBack" tab.
To view another user's feedback, click on "For Buyers" at the top of any of our pages and then on "During The Auction" / "View User Feedback"